QnA
Commonly Asked QuestionsFrequently Asked Questions about Hudson River Hotel
How do I book a reservation?
You can book a reservation and check rates and availability on our website at www.hudsonriverhotel.com, or call us directly at 212-714-6699. Our front desk specialists are available for 24 hours a day.
What payment methods are accepted to pay for the room?
We would accept American Express, Visa, Master and Discover credit or debit cards. You will be able to make cash payment upon arrival, but should bring a valid photo ID and credit card for incidental. If you do have further questions, please call hotel directly.
What is your check-in and check-out time?
Check-in time is 3 PM and check-out time is 11 AM. Early check-in and Late check-out will not be guaranteed. It’s subject to change upon arrival.
Do you store luggage for guests before check-in or after check-out?
We do offer luggage storage for up to 4 pieces only per reservation before check in and after check out. Please be aware that we will not store an extra luggage due to the limited space.
What is your cancellation policy?
We have a 48 hour cancellation policy. You can cancel your reservation 48 hours prior to your arrival day by 3 PM local hotel time. Cancellations made after the deadline will incur a penalty of 100% first night charge.
Are there safes in guest room?
Yes. All guest rooms have in-room safe.
Does the hotel have wireless internet access?
Yes. It is a complimentary service that comes with your room.
Does the hotel have any smoking rooms?
All rooms in the hotel are Non-Smoking. Smoking in our guest rooms will result in a $200 penalty per stay.
Does your hotel allow pets?
We do not allow pets. Please contact hotel to check the policy on service dogs.
Do you have cots or rollaways?
We do not offer a cot or rollaway due to the limited space. If you do have special requests, please contact hotel directly.
Do you have an iron and ironing board?
Yes. We have them available upon request.
Do you have hair dryers in the room?
Yes. Hair dryer is available in each guestroom.
Where is the nearest subway station?
The nearest subway station is Penn Station at W34th St on 8th Ave.
Do you have a business center?
We do not have a business center in the hotel. Front Desk Specialists will provide all concierge services as well as printing services.
Is breakfast included in the rate?
We do not offer breakfast service, but there are plenty of eateries in the neighborhood.
Do you hold the packages delivered to the hotel?
Yes. We will accept 3 packages only before arrival date or during stay, but any package arriving after your stay will not be accepted and marked “Return to Sender”. Please ensure to record a correct hotel address and guest name on the package for delivery.
Do you have a concierge?
Our front desk specialists are able to help with restaurant reservations, directions, tickets, town car service as well as airport shuttle bus reservations.
What shopping, tourist attractions, theaters are near the hotels?
Hudson River Hotel is located in Midtown Manhattan. Our valued guests can easily commute to many thriving neighborhoods for shopping and restaurants in Time Square and Madison Square Garden etc. Please inquire with the front desk specialists to obtain more information.
What's the minimum age to check in?
All guests should be 21 years or older to check in without a parent or leagal guardian. If guests are under 21 years, the parent’s consent letter and photo ID will be required before check in. If you do have further questions, please contact hotel directly.